✦We want you to love every product you receive from Omaluxe Collections. If you are not satisfied, we are here to help.
✦You have 7 days from the date of delivery to report any issues with your order.
✦To initiate a return or raise a complaint, please contact us via WhatsApp with your order number and photos of the item.
✦Items must be unused, in their original packaging, and in the same condition as received.
Eligible for Return / Refund
✦Items that arrive damaged, defective, or broken.
✦Items that are significantly different from what was described or shown on the website.
✦Wrong item received (not what you ordered).
✦Items missing from your order (partial delivery).
Not Eligible for Return
✦Items that have been used, opened, or had their seals broken (for hygiene reasons — this includes perfumes, lip gloss, and beauty products once opened).
✦Hair products that have been installed, dyed, cut, or altered in any way.
✦Items returned without prior communication and approval from our team.
✦Change of mind after the 7-day reporting window has passed.
✦Items damaged due to misuse or improper care.
How to Return an Item
✦Step 1: Contact us on WhatsApp within 7 days of receiving your order.
✦Step 2: Send your order number and clear photos/video of the issue.
✦Step 3: Our team will review and respond within 24 hours.
✦Step 4: If approved, we will provide return instructions. Do not send items back without approval.
✦Step 5: Once we receive and inspect the returned item, your refund or replacement will be processed.
Refund Process
✦Approved refunds are processed within 3–5 business days of receiving the returned item.
✦Refunds are issued via the original payment method (PayPal).
✦Alternatively, we may offer a store credit, replacement item, or exchange at our discretion.
✦Return shipping costs are covered by Omaluxe Collections for items that are our fault (damaged, wrong item, etc.).
Have an issue with your order?
Don't worry — reach out to us and we'll make it right. WhatsApp is the fastest way to get a response.